Micah Solomon

Bio

Customer service transformation expert, consultant, author, keynote speaker. Named "World's #1 customer service transformation expert" by Inc. Magazine. Reachable at micahsolomon.com. Very happy to hear from any readers at any time.

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Latest

Leadership

Why Great Customer Experience Starts With Inspired Leadership

Leadership and customer service training work together to create a purpose-driven and customer-centered culture and exceptional customer service and customer experience results

Leadership

Stop Losing Millions Due to Bad Customer Service — 5 Ways to Retain Customers and Drive Growth

Stop the churn caused by bad customer service, which is endemic to many businesses. Here are five secrets for where to look for lapses and how to address them.

Leadership

How Extreme Customer Service Creates Loyal Customers and Sparks Business Domination

How to create customer loyalty and use extreme customer service as a competitive force to dominate your market: free training you can use now.

Growing a Business

Silent Customers Bring Loud Profits — Here's Why Anticipatory Customer Service is Today's True Competitive Edge

Anticipatory customer service is the direct way to trigger the emotions that lead to customer loyalty. Here's how to make this ultimate level of customer service happen, again and again.

Leadership

Are the Days of Good Customer Service Over? These 7 Hacks Can Bring it to Life at Your Company

Blow away the competition by using customer service and customer experience to make your company stand out, and to build true customer engagement and loyalty — while inspiring your employees as well.

Leadership

6 Ways to Make Great Money As a Keynote Speaker

The best keynote speakers make thousands of dollars for every speech — and perhaps you can join their ranks!

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